Troubleshooting
Why new orders on KD start with extra time?
Kitchen Display updates cyclically every 20s interval, which means is the maximum time it takes to update If the setting QSR Order Time is set as Order created your orders timers start running at the moment they appear on the KD monitor. the order ...
How to disable Display orders upon payment and Display only printed items
Display orders upon payment and Display only printed items are settings used for a more specialized configuration in some kitchens. If your restaurant works as QSR probably these features don't fit with your operations, and having them enable can ...
How to verify which account is linked to my Kitchen Display
A Clover account can have multiple restaurants, this can happen when the email address is added as part of multiples business teams (Employee, Manager, Owner, etc.). This can cause to choose the incorrect restaurant to link, using the credentials to ...
How to disable the Client-Server mode
The Client-Server mode feature is on the beta testing process, enabling it will cause your device with KD to be unable to reach the Clover cloud and that will cause that none of your orders would be displayed. Steps to disable the Client-Server mode ...
How to verify if the Android device has internet connection
If the Android device is connected to a wifi network and the Kitchen Display is not showing orders it might be because the device has lost the wifi connection. The fastest and easiest way to test is by opening the internet browser and access to any ...
How to verify if the Android device has wrong date & time
Wrong Date & time is the most common reason for Kitchen Display not to show the orders. When the Date & time are wrongly set, the apps can have connectivity issues, fortunately, this is an easy-to-fix issue. Steps to set up the Date & time Access the ...
How to reprogram your Bump-bar
The Kitchen Display Bump-Bar has 4 different configurations but for the Kitchen Display app, only one is useful, sometimes by mistake the configuration can be changed. The process to set up again your Bump-Bar to the right configuration is fast and ...
How to connect KD By Manually Entering Merchant ID/API Token
Kitchen Display requires a Clover Merchant ID and a Clover API token to operate. The Clover Merchant ID and Clover API token are usually automatically generated when you sign into Clover via the Kitchen Display application. A variety of issues could ...
How to restart the Kitchen Display App
Sometimes android devices have problems because of too many applications running, the easiest way to solve it, is to close all of them. Steps to restart the Kitchen Display Locate a "square" button on the bottom of your screen. ...
How To Sync Kitchen Display With Your Clover Merchant Account
A good troubleshooting step with Kitchen Display is to disconnect from your Clover Merchant ID and then reconnect it. This will help resolve a few issues such as: New Items not appearing on KD New Modifier Groups not appearing on KD No orders are ...
How to test your Bumpbar button actions on a computer
The Bumpbar is a keyboard programmed to control the Kitchen Display application. We can test if a Bumpbar is working by connecting it to Windows computer Steps to test your Bumpbar on a computer Numbers 1-8 Buttons The respective # will be displayed ...
Why my Kitchen Display running time starts above 0:00?
If the running time for orders starts above 0:00, there might be a discrepancy between the time on the Android device, and the Clover station. Check the time on the Android device and ensure that it matches the time on the Clover station. By ...
Why some of my orders' time displayed are "In Process"?
If a merchant is running in Quick Service Restaurant mode (QSR) and some of their orders are not displaying the time, but will only show "In-Process", this means that you have the QSR Order Time set in "Order Paid" If your restaurant is a ...
What do I do if the "Maximum Number of Concurrent Order Actions Reached" message appears?
If the merchant is receiving the error "Maximum Number of Current Order Actions Reached, Please Try Again Later", there are some steps that have to be followed. Restarting the KD will resolve it initially. The merchant probably has a pretty high ...
Troubleshooting Frequently Asked Questions
Orders aren't showing up During the initial linking to Clover, the app may need to be restarted to pull the initial orders correctly. Close the app or restart the device. Then start the app again. Order types are not showing on my KD orders. Ensure ...
How to find my completed orders
Kitchen Display has two different tabs for the orders, orders in-progress and orders completed, the status of the orders is what determines in which tab the order is located. Steps to access the orders that are completed Access the KD app Click the 3 ...
How long does it take for an order to show up
Kitchen Display has a polling frequency that is performed cyclically, each time the cycle is completed all new orders or items will appear on the Kitchen Display. It's possible to change the time span of the Polling frequency, just do the following ...
How do I update my Kitchen Display app
To receive Android apps updates, you can either update the app manually or set it up for automatic updates. We will list the steps to update the Kitchen Display app manually and automatically below. Steps to enable automatic updates Via Google Play ...
Why my Kitchen Display app is not showing orders?
There could be multiple reasons why the Kitchen Display app is not showing orders. There are 3 reasons: Internet connection issues Settings affecting the displayed orders/items Issues with the Clover Cloud Internet connection issues Wrong Date & time ...