DoorDash integration FAQ

DoorDash integration FAQ

As of November 2021 your Orderspoon site has the ability to integrate with DoorDash delivery.
In this article, we list the most common inquiries the restaurant owners have about this integration.

Q: How much does DoorDash charge me for the services?
A: DoorDash charges a flat fee per delivery of $6.99 per order and invoices monthly.

Q: Do I have to pay $6.99 every time a customer places a DoorDash delivery order?
A: No, the customer is charged the $6.99 when placing the order through your Orderspoon online ordering site and this charge appears on the detailed information of the order. This fee goes directly to your Clover merchant account and DoorDash will invoice on a monthly basis the $6.99 per order processed. The customer pays the delivery fee, you collect the delivery fee and DoorDash invoices you for those delivery fees.

Q: Can I choose if the order is sent by in-house delivery or Doordash delivery?
A: You can toggle on/off the DoorDash delivery at your Orderspoon dashboard to determinate which type of delivery your restaurant will use. This change will take place immediately but keep in mind if an order was already in process when the switch was made, it will use the delivery type at inception of the order process.

Q: What happens if an order is not delivered or is delivered late?
A: DoorDash has a detailed refund matrix that covers the reasons of why an order is delivered late or not delivered and how the refund is handled. All the refunds are adjusted in your monthly DoorDash invoice.

Q: How can i track the order?
A: On the Orderspoon dashboard you can set SMS and email notifications for your orders and the Doordash delivery orders will provide you a tracking link of the orders on the SMS/email notifications

Need more help? Call us at (650) 681-0400.

Our helpdesk is staffed from 8:00 am to 4:00 pm CST, Monday to Friday. Please leave a voice message if you reach outside normal business hours. You can also contact our Support Team at

    • Related Articles

    • How does DoorDash charges for the Delivery service?

      Having the DoorDash integration with Orderspoon makes each delivery service has a Fixed Delivery Fee and no % of your order total is charged for the service! How DoorDash charges for the services? Each order processed with a DoorDash delivery ...
    • How to enable DoorDash for your delivery orders

      You can integrate DoorDash delivery for your Orderspoon online orders! To begin the DoorDash integration delivery service for your Orderspoon site you only need to fill out a short contract form. Steps to sign the DoorDash contract Access the ...
    • How to share tips with Doordash

      The tips processed through the Orderspoon application can be shared by % with DoorDash.  100% of the tips will be added to the Clover transaction and arrive to your merchant account. The tips are not shared automatically. DoorDash will be add the ...
    • How the DoorDash refund matrix works

      DoorDash has a detailed refund matrix that covers the reasons why an order is delivered late or not delivered and how the refund is handled. All the refunds are adjusted in the monthly invoicing. Main reasons why the order can be refunded Order is ...
    • How to track the DoorDash dasher

      With the Orderspoon application the merchant can receive SMS and/or email notifications for new orders. In the Orderspoon dashboard you add the phone # and/or email address for your new order notifications.  If it is a Doordash delivery order there ...