How do I cancel/reject an online order?

How do I cancel/reject an online order?

At times you may want/need to cancel an online order. To do this, there are two ways to proceed: 
1. Online Order Notifications (SMS/Email) 
(To set up an SMS/Email alert, please check out this article)

The link found at the bottom of the order notification opens the receipt above. Here you can view the details of the order, the customer contact information, and reject the order. 
Clicking on "Reject" will void the Online Order.  
This in turn processes a full refund for the customer and no further action is required. We send a notification to your customer that the order was voided and a refund processed.  

2. Clover POS 
  1. Open the Orders app on your Clover device.
  2. Find the online order you want to refund.
  3. Tap on the Exchange/Refund.
  4. Select Refund Payment.
  5. Select the card that was used.
  6. Tap on the red Refund button. Confirm the popup messages that will appear.

Note: Partial refunds are not possible due to our integration with Clover.

Need more help? Call us at (650) 681-0400.

Our helpdesk is staffed from 8:00 am to 6:00 pm CST, Monday to Friday.
Please leave a voice message if you reach outside normal business hours. You can also contact our Support Team at

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