How the DoorDash refund matrix works
DoorDash has a detailed refund matrix that covers the reasons why an order is delivered late or not delivered and how the refund is handled. All the refunds are adjusted in the monthly invoicing.
Main reasons why the order can be refunded
- Order is canceled
- Order arrived late
- Order arrived early
- Order was never delivered
- Missing/Incorrect items or poor food quality
The responsible and the % of the refund depends on the reason, for details please visit the Refund matrix
Need more help? Call us at (650) 681-0400.
Our helpdesk is staffed from 8:00 am to 6:00 pm CST. Please leave a voice message if you reach outside normal business hours. You can also contact our Support Team at email@example.com.
DoorDash integration FAQ
As of November 2021 your Orderspoon site has the ability to integrate with DoorDash delivery. In this article, we list the most common inquiries the restaurant owners have about this integration. Q: How much does DoorDash charge me for the services? ...
How to share tips with Doordash
The tips processed through the Orderspoon application can be shared by % with DoorDash. 100% of the tips will be added to the Clover transaction and arrive to your merchant account. The tips are not shared automatically. DoorDash will be add the ...
How to track the DoorDash dasher
With the Orderspoon application the merchant can receive SMS and/or email notifications for new orders. In the Orderspoon dashboard you add the phone # and/or email address for your new order notifications. If it is a Doordash delivery order there ...
How does DoorDash charges for the Delivery service?
Having the DoorDash integration with Orderspoon makes each delivery service has a Fixed Delivery Fee and no % of your order total is charged for the service! How DoorDash charges for the services? Each order processed with a DoorDash delivery ...
How to enable DoorDash delivery for the Orderspoon site
You can toggle on/off the DoorDash delivery availability on your Orderspoon dashboard and it will be reflected immediately on your Orderspoon ordering site. Steps to set up your delivery settings for DoorDash Access your Clover web dashboard Open the ...