How the DoorDash refund matrix works

How the DoorDash refund matrix works

DoorDash has a detailed refund matrix that covers the reasons why an order is delivered late or not delivered and how the refund is handled. All the refunds are adjusted in the monthly invoicing.

Main reasons why the order can be refunded

  1. Order is canceled
  2. Order arrived late
  3. Order arrived early
  4. Order was never delivered
  5. Missing/Incorrect items or poor food quality

The responsible and the % of the refund depends on the reason, for details please visit the Refund matrix.

Need more help? Call us at (650) 681-0400.
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