How To Accept Tips Online
Your Online Order app can be set up to accept Tips for Pickup or Delivery orders. Each order type can have a different set of settings.
Steps to set up the tips
To enable/disable Tips, open the Online Order app from your Clover web dashboard.
- Click on Settings, and then select Tips
- To turn tips on you can toggle the button on the "Pickup tip" or "Delivery tip" box. If the button is green, it means it's enabled.
- The "Default tips" is what the customer intially sees as the tip option, at the checkout page- The customer can change between other options accordingly.
Now let's see how these settings show on the checkout page:
There may instances where your Customer may think they are entering the tip as a dollar amount, but they actually enter the tip amount as a % of the total. For instance, rather then a $2.00 tip, they will give a 2% tip.
- The Customer can choose to enter the tip amount as dollar amount, instead of a % amount.
- On the Checkout page, click on "Other" in the Tips Field
- Select "Tip as $" and enter the dollar amount.
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