How To Accept Tips Online

How To Accept Tips Online

Your Online Order app can be set up to accept Tips for Pickup or Delivery orders. Each order type can have a different set of settings.






Steps to set up the tips

To enable/disable Tips, open the Online Order app from your Clover web dashboard

  • Click on Settings, and then select Tips 
  • To turn tips on you can toggle the button on the  "Pickup tip" or "Delivery tip"  box. If the button is green, it means it's enabled.
  • The "Default tips" is what the customer intially sees as the tip option, at the checkout page- The customer can change between other options accordingly.




  • In some cases, you may want to require a gratuity/tip if the order amount is significant.  To do so, you can do that by following this two steps.
    • Setting the order amount to require a tip "Tip Required for Orders Over ($)
    • Entering the "Required Tip Percentage"
  • Let see the set up for this feature on your Orderspoon Dashboard.

               

  • Now let's see how these settings show on the checkout page:




There may instances where your Customer may think they are entering the tip as a dollar amount, but they actually enter the tip amount as a % of the total. For instance, rather then a $2.00 tip, they will give a 2% tip. 

  • The Customer can choose to enter the tip amount as dollar amount, instead of a % amount. 
  • On the Checkout page,  click on "Other" in the Tips Field
  • Select "Tip as $" and enter the dollar amount. 





How to get help:

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