How to Reject an online order

How to Reject an online order

If you need to reject an order it is possible to be done in 3 different ways.

Having enabled SMS and Email notifications allows you to reject the order in those notifications.
Also in the Orderspoon web dashboard you can access to Live orders tab and reject the order there.


Steps to reject the order in the SMS/Email notification

  1. Access to the SMS/Email notification of the order
  2. Scroll down to the bottom of the notification
  3. Open the Reject Link at the bottom of the notification
  4. At the bottom of the Reject site add the Reject reason
  5. Click Reject


 
*After the order is rejected this cannot be undone, be sure you're rejecting the correct order


Steps to reject the order in the web dashboard

  1. Access to your Orderspoon Dashboard
  2. Tap on Live Orders
  3. Choose the order you want to reject
  4. Click Reject order at the bottom right corner
  5. Choose the Reject reason


*After the order is rejected this cannot be undone, be sure you're rejecting the correct order




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