How to set up your store Convenience fee

How to set up your store Convenience fee

A convenience fee is a fee charged by a business for payments made through an alternative channel. 
The fee can be set as a fixed amount or a percentage of the sale and usually the convenience fee is charged by businesses to cover the cost they pay to payment processing companies for when a customer pays by credit card.
At Orderspoon you can set a fixed fee or a percentage of the order.

Steps to set up the Convenience fee

You can set up two different types of Convenience fees, which can be a Fixed fee or a Percentage fee.

Steps to set up a Fixed convenience fee

  1. Access to your Clover web dashboard
  2. Open your Online Order app
  3. Click Order Types and choose Pick up
  4. Click Fee type and choose Fixed
  5. Now set your Fee amount




*Now your orders processed through Orderspoon will have a Fixed convenience fee





Steps to set up a Percentage convenience fee

  1. Access to your Clover web dashboard
  2. Open your Online Order app
  3. Click Order Types and choose Pick up
  4. Click Fee type and choose Percentage
  5. Now set your Fee % amount



*Now your orders processed through Orderspoon will have a Percentage convenience fee. It will be displayed at the Checkout





How to get help:

If you need help at any time, you can easily find articles on our Support & FAQ site for the most common topics and questions.

Need more help? Call us at (650) 681-0400.
Our helpdesk is staffed from 8:00 am to 6:00 pm CST, Monday to Friday. Please leave a voice message if you reach outside normal business hours. You can also contact our Support Team at support@4leaflabs.com. 


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