Discounts and coupons are a great way to motivate a customer to try your restaurant and/or try using your Online Order. However, they need to be set-up in the right way to prevent over-redemptions. 

Here are some specific marketing approaches you can use use coupon promotions to grow you business.

• Get New Customers: You can run an online advertising campaign to target local customers to try your restaurant.
  
• Promote 1st Time Use: Let your in-store customers know that they get a discount for trying the Online Order app and enjoying the ease-of-use.
• Promote New Items: Send an email or text message with a discount link for new items that you are trying to promote.
• Re-engage Past Customers: It can be useful to remind past customers to come and try your store again if it's been awhile.

How to Set-up a Discount 

To create a discount with a coupon code you can provide to your customer: 

• From your Clover Web dashboard, 

• Open your Online Order app

• Click on Discount, click on Create Discount

• Enter a Discount "Name" Use a name that describes the amount, type or audience of the coupon.  This name will be visible to customer on the receipt.  eg. "20 Percent Off for New Customers"

• Enter a coupon "Code".  Used by your customer at the checkout page to apply the discount

• Enter a "Max Redemption" This determines how many overall times the discount code can be used

• Select Pickup, Delivery or both Order Types. 

  • You can select what order type the discount can be used for

• Select Percentage or Fixed Discount type

  • If you select Percentage you have to enter a % amount 

  • If you select Percentage you can also set a Maximum discount amount "Max. discount". It limits the discount to a maximum amount.  e.g. 10% off on $150 order would normally be $15 off, but can be limited to $10. 

• Set "Discount For" 

  • "First User" is for 1st time Orderspoon customers

  • "Any User" is for any customer whether they had created an account before or not can obtain the discount
    

• How Many Times Can a Customer Use This Coupon, defines how many times coupon can be used by one customer

  • "Once"  A given customer can only use this discount once.  Customer profiles are identified based on their phone number

  • "Multiple Times", no limit to how many times a customer can use.

• Set "Min. sub-total amount". 

  • Discount is not applied unless order sub-total exceeds entered amount .  Coupons with a discount amount typically need a minimum purchase amount to be valid.

Tracking the number of times a discount has been used is visible in the Online Order dashboard. Access the discount in question and view the # of times it has been used.

Receipt Example: Discount Amount

Discount is also listed in the receipt.

Not Supported

The Online Order app does not use the same discounts and coupon codes as the