Why my Kitchen Display app is not showing orders?

Why my Kitchen Display app is not showing orders?


There could be multiple reasons why the Kitchen Display app is not showing orders. There are 3 reasons:
  1. Internet connection issues
  2. Settings affecting the displayed orders/items
  3. Issues with the Clover Cloud

Internet connection issues

Wrong Date & time

This is the most common issue related to the orders not showing up on your Kitchen Display app. Is an easy-to-fix issue. You can follow the steps to fix it HERE.

The wifi connection isn't working

Sometimes the devices are not receiving properly the internet connection or the wifi was changed and disconnected. You can follow the steps to fix it HERE.

Settings affecting the displayed orders/items

Client-Server mode checkbox is checked

The Client-Server mode feature is on the beta testing process. If it's enabled, your KD won't be able to reach the Clover cloud and that will make your orders unable to display on your screen. To follow the steps to disable it, click HERE.

Your Kitchen Display is linked to another store

A Clover account can have multiple restaurants, this can happen when the email address is added as part of multiple business teams (Employee, Manager, Owner). This can happen by using the credentials to connect the Kitchen Display app to the Clover Cloud and choosing an incorrect restaurant to link. To follow the steps to verify the linked account, click HERE.

"Display orders upon payment" / "Only printed items settings" are checked

These settings are used for advanced setups for the Kitchen Display app, if your restaurant doesn't need to enable them, have them checked might be causing the issues on your orders not being displayed. Click HERE if you need the steps to uncheck them.

"Item labels visible on the station" is not properly set up

If an item doesn't have a label checked on the Kitchen Display app, it won't be displayed in the monitor, if you need to know the steps to fix this, click Here.

"Order types visible on the station" is not properly set up

If you have a Quick Service Restaurant probably the Order types visible won't fit your restaurant. Click HERE to see the steps to correct this.

Issues with the Clover Cloud

Clover can have connection issues with the Clover device - Clover cloud, this causes the orders don't reach the Clover cloud and because of that the orders will not show on Kitchen Display.

Steps to verify if the Clover device is connected with the Clover cloud

  1. Access to your Clover web dashboard
  2. Click Orders
            
  1. Verify if the last orders displayed on your Clover Orders are the last ones you add in your Clover Device
            
If your last orders placed aren't appearing at the Clover web dashboard orders your Clover device is having a connection issue and you have to contact Clover to escalate it to them.

Need more help? Call us at (650) 681-0400.
Our helpdesk is staffed from 8:00 am to 8:00 pm CST, Monday to Friday, and from 8:00 am to 5:00 pm on Weekends. Please leave a message if you reach outside normal business hours. You can also contact our Support Team at support@4leaflabs.com.


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