Sometimes there can be "multiple charges" on an Orderspoon order. These are not actual charges, but payment attempts that were left as "transaction history" when a customer's card did not go through. What caused the payment error varies, and there are a lot of factors to consider, such as:
- Insufficient funds
- Card rejected by the financial institution
- Card rejected by Clover
- Wrong card information (such as CVV code, expiration date)
- Issue with the merchant's Payment Gateway
When a transaction fails, we display the error message that Clover sends us at the Orderspoon Checkout page. The error messages can be:
Usually, it is the CVV2 DECLINED error that leaves a transaction history and will cause the receipt to show multiple "Split Payment" events and the same number of Payment IDs. According to Clover, this CVV2 DECLINED error is displayed when the customer inputs an incorrect CVV code.
A receipt with multiple payment attempts will look like this: https://www.clover.com/r/MGFJF8KAC78JP
Pay attention to the SPLIT PAYMENT section. Below, there are 2 Payment IDs:
Only one of these Payment IDs will have a valid payment. To make sure, you can check each individual Payment ID by typing in the following URL in your browser's search bar: https://www.clover.com/tx/p/PAYMENT ID (replace PAYMENT ID with the actual Payment ID), so it looks like this:
By examining these 2 payment receipts, we find that only that last one (T4HT2EBTJ622E) is not voided. All other payment receipts should have a *** VOID*** message and will not be charged to the customer.
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