How to set Order Cap

How to set Order Cap

Orderspoon Online Order gives you the option to control how many orders your business receives within a specified time frame.  
This feature helps to keep your kitchen staff from being overwhelmed by online orders by spacing out how many orders arrive per time interval, keeping your staff and customers happy.  

Steps to setup Order cap:

  1. Login to your Clover Web Dashboard
  2. Open the Online Order app
  3. Click on Order Management

  4. Click on Enable Order Cap

  5. Create your Order Cap shifts
    1. Select the day (It can be chosen as Daily)
    2. Set the Start Time
    3. Set the End Time
    4. Set the time (Interval of time the Order cap will apply)
    5. Set the Order Cap (Amount of orders available on the interval of time)
  6. Click Add


*Now your restaurant only can receive the amount of orders set during the time frame selected


You can update the settings of the Order cap shift but remember click the Update button after making the changes 
Also is possible to delete the Order cap shift by clicking the trash can icon at the right of the Order cap shift 

How does the Order cap work? 

With Order Later Enabled:

When your customers arrive at the checkout screen, they will be able to select their preferred time slot depending on your Business Hours. Orderspoon will actively check each time slot to see if the maximum number of orders inside each time slot has not been reached. If it has been reached, and the customer tries placing an order selecting an unavailable time slot, Orderspoon will advise the customer to select a different time slot instead of making the customer wait.

Here is an example scenario:

  1. Order Cap: Enabled

  2. Set Order Cap: 5

  3. Set Order Cap Interval: 10

    With these settings, your store will be able to accept 5 orders every 10 minutes.
    If 10 orders have been placed within the time interval of 10:00 AM- 10:09 AM, an 11th customer will not be able to place an order for that interval. Orderspoon will recommend the customer select another time slot. For example, 10:10 AM, 15:20 PM, etc.


With Order Later Disabled:

    1. When your customers arrive at the checkout screen, they will see that the only time slot available is ASAP ( depending on your Avg. Preparation Time). If 10 customers place an order within the time interval of 10:00 am - 10:09 am, an 11th customer will not be able to place an order for that interval.
      Any customer that tries placing an order will be advised to wait until 10:10 am to place an order.




How to get help:

If you need help at any time, you can easily find articles on our Support & FAQ site for the most common topics and questions.

Need more help? Call us at (650) 681-0400.
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