Pickup Order Properties

Pickup Order Properties

You can modify various pickup settings at your convenience. These settings will only affect Pickup orders. Follow the instructions below to login and customize them on your Orderspoon Dashboard:


  • Sign in to Orderspoon with your Square credentials from here: Login
  • Click on the Pickup tab. 
  • If you are offering Pickup as a service, then the "Enabled" setting should be turned on (green).
  • In the "Fee" field, add an amount. This amount is added to your customers' card transactions as a Convenience fee. 

    As you consider whether to use this or not, keep in mind that online convenience fees may discourage transactions from some of your customers but most online consumers are used to a convenience fee.

  • In the "Min. Order" field add an amount if you wish to have a customer reach a minimum amount before they can submit the order. 
  • In the "Avg. Preparation Time" field, add the average time it takes to prepare a pickup order. Orderspoon will use this time frame to advise your customers when to come pick up their orders. 
    This also affects the time slots available for your customers to choose from if you have enabled "Order Later".
  • "Custom prep. time" is a useful feature if you want to have dynamic preparation times depending on which day it is. Setting up a custom prep. time will override the "Avg. Preparation Time" for the day and the hour you specify.

    For example: If your Avg. Preparation Time is 20 minutes but you set up a custom prep of 40 minutes for Mondays from 12:45 pm to 2:15 pm, customers that place a Pickup order within that time window will get a 40 minute estimated time of completion.

    When customers place orders at 2:16 pm or later, the preparation time will automatically revert to the 20 minutes in the Avg. Preparation Time.

  • On the right-hand side of the screen, we have the Pickup hour settings:
    You can add the specific hours in which your business will accept Pickup orders. These hours work in conjunction with your Avg. Preparation Time to limit when orders can be placed.

    For example: if you set an Avg. Preparation Time of 20 minutes and your closing time is 8 pm, customers will be able to place orders up until 7:40 pm.

    As stated above, this also affects the time slots available for your customers to choose from if you have enabled "Order Later". If your Avg. Preparation Time is 20 minutes, customers will be able to place an order in 20-minute time slots.

    NOTE: If you click on the green "Add" button to add your hours, and they seem not to be displayed below, try navigating to a different tab (i.e. Delivery) and come back to Pickup. Your hours should be displayed correctly.

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