Restoring Kitchen Display Operation - Troubleshooting Steps

Restoring Kitchen Display Operation - Troubleshooting Steps


If you are unable to view orders with your Kitchen Display after the outage we had on May 14, 2022,  please follow this guide up as the vast majority of our reached merchants solved their problems after following these steps.

This guide can be a faster way to assisting you in restoring capability if we have scheduling challenges in reaching you live.  We are committed to reaching all customers and ensuring you have a restored capability.


1. Determine Version

Let's check which version of Kitchen Display app you have first, for that open your app and go to the Setting Section, your KD version is written in the top right corner of your app. 

After checking your Kitchen Display app version, please follow these steps depending on your version.

2A. Version 2.9.39

If you have the version 2.9.39 or a previous one (you can see the version by going to the settings, which is next to the logo):
    • Close the Kitchen Display app.
    • Go to the Settings of your tablet or Android Device.
    • Go to Apps  and click on Kitchen Display for Clover
    •  Click on Force Stop and on the same page, go to Storage > Clear cache> Clear data

      Steps 1 to 4


    • Open the Kitchen Display app, and go to settings in the top right corner.
    • Click on Clover POS Connections then click on Link to Clover.

      Steps 5 and 6.

2B. Version 2.9.45 or 2.9.46

If you have the version 2.9.45 or 2.9.46 (you can see the version by going to the settings, which is next to the logo):
  1.  Close the Kitchen Display app
  2. Go to your Home screen and click on Google Play Store, then search for "Kitchen Display for Clover"
  3. In the overview, top right corner, there's the Update button to refresh to the latest version of Kitchen Display app and open it.
    Steps 1 to 3
  4. Now repeat these steps:
    1. Go to the Settings of your tablet or Android Device.
    2. Go to Apps  and click on Kitchen Display for Clover
    3.  Click on Force Stop and on the same page, go to Storage > Clear cache> Clear data


      Steps A, B, and C


  5. Open Kitchen Display app> Link to Clover




  6. If orders are not showing, let's check your settings!
    > Make sure that you have unchecked Display Upon Payment or Display Only Printed Items
    >Make sure under Restaurant Settings that your labels and order types are checked
    >Try checking everything on the list and then discard what you don't want.

2C. Version 2.9.49

If you have the version 2.9.49 (you can see the version by going to the settings, which is next to the logo):
  1. If orders are not showing, let's check your settings!
    > Make sure that you have unchecked Display Upon Payment or Display Only Printed Items
    >Make sure under Restaurant Settings that your labels and order types are checked
    >Try checking everything on the list and then discard what you don't want.

3. Sending Notification to Server Failed

Note for EVERY version:

If the following message appears: 




Make sure that the Client-Server is UNCHECKED, or your screen will remain disconnected no matter what.


Need More Help?  Call us at (650) 761-7150.
Our Support Team is staffed from 8:00 am to 4:00 pm CST, Monday through Friday.
Please leave a voice message if you reach us outside of normal business hours. You can also contact our Support Team at support@4leaflabs.com

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