Troubleshooting Frequently Asked Questions

Troubleshooting Frequently Asked Questions

  1. Orders aren't showing up
    1. During the initial linking to Clover, the app may need to be restarted to pull the initial orders correctly.
    2. Close the app or restart the device.  Then start the app again.
    3. Please check the labels selected to show.
      1. Go to your settings on the 3 dots in the top-right corner
      2. Go to "Restaurant" settings
      3. Click on "Item labels visible on this station"
      4. Select the labels you want to show
      5. Click on "Accept" or "Ok" to save the changes

  1. Order types are not showing on my KD orders. 
    1. Ensure that you have the latest version of Kitchen Display installed from the Google Play Store.
    2. Unplug the Display, plug it back in, turn on the display, run KD again.
  1. KD has been checking for orders for a long time.
    1. Unplug the KD, Plug it back it, Turn it on, and run kitchen display again.
  1. There are many orders showing on my KD, when I try to close them out it crashes the Kitchen Display App.
    1. Make sure that the latest version of KD is installed.
    2. Utilize the MAXIMUM ORDER AGE TO DISPLAY setting in KD to remove the orders.
      1. Go to your settings on the 3 dots in the top-right corner
      2. Go to "Display" settings
      3. Click on "Maximum order age to display"
      4. Click on "5 min"
  1. Orders are taking a long time to show up on the KD.
    1. Change the polling frequency.
      1. Go to your settings on the 3 dots in the top-right corner
      2. Go to "Clover POS connection" settings
      3. Click on "Polling Frequency"
      4. Change it to "20 seconds"
  1. Can multiple Clover Stations be connected to 1 Kitchen Display
    1. Yes. More than one Clover Station can be connected to 1 Kitchen Display as long as they are all linked to the same Clover Account.

How to Get Help:  Call us at (650) 681-0400

Our helpdesk is staffed from 8:00 am to 6:00 pm CST, Monday through Friday. 
Please leave a voice message if you reach us outside of normal business hours. You can also contact our Support Team at

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