Why Did My SMS Messages Stop
Timely notifications of a new incoming online order is vital to your success. With the Online Order application you can:
SMS messages are but one method of notifications. We recommend using the previous 3 version as your main means of notifications.
Cellular carriers are constantly changing their spam filters and you may never even be notified that these SMS messages are being blocked.
Email is much more predictable when it comes to your spam filters. You determine which email addresses to block as spam email.
While the SMS messages remain a feature of Online Order, it's unfortunately up to the cellular carrier if the SMS messages arrives on your phone or not.
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SMS Alert Messages
We use Twilio as our SMS provider. Merchants who have setup SMS Alerts will receive SMS Alert messages from different originating phone #s. 833-903-2535 833-698-0480 833-442-0228 833-440-0885 833-430-0302 833-409-1110 "In the United States, it’s ...
SMS Alert Notification
How To Set-Up Text Messaging Order Alerts Your staff might not be always be near your Square POS device. To help your staff stay connected to new orders coming in you can add a cell phone # to receive a Text Message when an Orderspoon order has been ...
Email Notifications vs SMS (Text message) Order Notifications
A vital part of a successful online order solution is ensuring the staff at the restaurant is aware of an incoming online order. The last thing anyone wants is for a customer to show up at the restaurant and their order not be ready due to no ...
How to set up order notifications (SMS/Email)
Orderspoon has multiple channels to notify the merchants about new orders. On your Clover POS system we have the Order Alert app but we also added the SMS and Email notifications option. New Order SMS Alerts You can enter up to 2 phone numbers to ...
How do I cancel/reject an online order?
At times you may want/need to cancel an online order. To do this, there are two ways to proceed: 1. Online Order Notifications (SMS/Email) (To set up an SMS/Email alert, please check out this article) The link found at the bottom of the order ...